FAQ
How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery usually takes around 7–12 business days, depending on your location and courier.
Once your order has been shipped, you’ll receive tracking information so you can follow its journey.
Do you offer free shipping?
Yes! We currently offer FREE standard shipping on all orders.
Can I track my order?
Yes. Once your order has been dispatched, you’ll receive a confirmation email containing your tracking information.
Please allow a short period for the tracking details to update after dispatch.
What is your return policy?
We offer a 30-day return policy.
If you’re not satisfied with your purchase, you can request a return within 30 days of receiving your order.
Items should be returned unused, in their original condition, and with the original packaging where possible.
What if my item arrives damaged or faulty?
If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible with your order details and photos of the issue.
We’ll review the problem and work with you to arrange a suitable replacement or refund.
Can I cancel or change my order?
We begin processing orders quickly, so please contact us as soon as possible if you need to make a change.
We’ll do our best to help, but once an order has been processed or shipped, we may not be able to change or cancel it.
Is my payment information secure?
Yes. Payments are securely processed through trusted payment providers, and your payment details are encrypted during checkout.
Where do you ship?
We currently ship to customers in the United Kingdom.
If we expand shipping to additional countries, this will be updated on our website.
Why hasn't my tracking updated?
Tracking information can sometimes take 24–72 hours to update after your order has been shipped.
If your tracking hasn’t updated for several days, please contact us and we’ll help check the status of your order.
What happens if my package is lost?
If you believe your parcel has been lost in transit, please contact us with your order number and we’ll investigate the delivery with the courier.
How can I contact Arvuno?
If you have any questions about your order or our products, please contact us through our Contact Us page or by email.
Our team will aim to respond as quickly as possible.