shipping policy

Shipping Policy

At Arvuno, we aim to process and deliver your order as quickly and smoothly as possible.

Order Processing

Orders are usually processed and dispatched within 2 business days after your order has been confirmed.

Please note that orders placed on weekends or public holidays may begin processing on the next business day.

Estimated Delivery Time

Once your order has been dispatched, delivery typically takes approximately 7–12 business days.

Delivery times are estimates and may occasionally vary due to courier delays, public holidays, high order volumes, or circumstances outside our control.

Order Tracking

Once your order has been shipped, tracking information will be provided where available.

Please allow up to 24–72 hours for tracking details to update after dispatch.

Incorrect Shipping Information

Please make sure your delivery address is correct before completing your order.

If you notice an error, contact us as soon as possible. We will do our best to update the address before your order is processed, but we cannot guarantee changes once an order has been dispatched.

Delayed Orders

If your order has not arrived within the expected delivery timeframe, please contact us with your order number so we can help investigate the shipment.

Lost or Damaged Packages

If your package appears to be lost in transit or arrives damaged, please contact us as soon as possible with your order details and, where relevant, photos of the damage.

We will review the issue and help arrange an appropriate solution.

Contact Us

If you have any questions regarding shipping or your order, please contact us through our Contact Us page or the customer support email listed on our website.